Please read the following terms and conditions carefully as they contain relevant information about your rights and obligations. These terms and conditions include various limitations and exclusions of liability, which limit the liability of Roomless in certain circumstances, as well as the law applicable to the services offered.

The terms and conditions (specified below) apply to all the services offered by Roomless, online, via any mobile device, by e-mail or telephone. By accessing and / or browsing the website at https://roomlessrent.com through any platform and / or completing a booking, you acknowledge that you have read and understood the Terms and Conditions of Service (including the privacy statement) and agrees to be bound by them.

Roomless reserves the right to change these Terms and Conditions at any time.

It is expressly forbidden to access, register, browse, use, upload and / or download materials and / or use the services of any Website and / or Content by minors (under 18 years of age). By accessing or using any Website and / or Content, the User guarantees that he is at least 18 years of age and that he has sufficient capacity to enter into a legally binding contract, as well as recognizing Roomless the right to withhold any payment made by way of provision of services, following the breach of these Terms and Conditions. Users will always have the responsibility to ensure that they have the necessary skills to legally conclude a contract at the domicile where the Accommodation is located.

If the user does not agree with these terms and conditions, it is forbidden to use and access the site https://roomlessrent.com.

For more information, see our Privacy Policy and our Cookie Policy.


Roomless is a company that operates in the medium / long-term residential property rental sector.

Roomless's social mission is the simplification and economic optimization of the search process for a rental property which is currently onerous and complex.

The portal (https://roomlessrent.com) therefore allows you to put home owners in contact (here in a broad sense; indeed, owner must mean any person with legal availability to lease the property: by way of example and not exhaustive also Real estate manager and / or lessor with the right to sublease. with potential tenants)

Through the portal, customers can view the properties / rooms and make reservations. By making a reservation through the website, a direct, legally binding contractual relationship is established with the company since a product was purchased, although the lease agreement will be signed at the time of check-in between the owner and the tenant.


2.1. Choice of the Property

By accessing the portal (https://roomlessrent.com), the Tenant has information about the availability, prices and details of the properties / rooms.

2.2. . Booking procedure

If the property / room / bed chosen by the Tenant is available, he / she must complete the booking operation by making the required payment by following the guided instructions; upon successful payment, Roomless will send the Tenant a Booking Confirmation e-mail containing the details of the chosen apartment, the rental period, the number of people occupying as well as the rental amounts, the fee for the use of the Platform and any additional services chosen.

It should be noted that at the time of booking, the Tenant will be required to immediately pay only the first month's rent (minimum bookable period: 30 days), in addition to any additional services requested, as well as the fee for the use of the Roomless Platform.

The additional monthly payments will be paid by the Tenant directly to the Owner according to the methods agreed in the signed paper contract (see art. 2.3).

2.3. Conclusion of the contract and obligations of the parties

2.3.1. The booking will be considered confirmed with the successful payment of the amount indicated on the platform (as better described in Article 2.1), which must be made within 48 hours of sending the Booking Confirmation e-mail referred to in point 2.2 above; in the absence of this hypothesis, the Company will be free to conclude lease agreements with third parties concerning the same apartment for the same period.

The Lease Agreement will be signed in paper form on the day of the start of the lease and, in the event that it is necessary to proceed with registration, the latter will be carried out at the expense of the Company and / or the owner.

2.3.2. It is understood that Roomless is not a party in any way to the Lease Agreement. This rental agreement is concluded only between the Tenant and the Owner, which is why Roomless has no legal liability in the event of any disputes, disagreements or complaints. Any circumstance deriving from the aforementioned Lease Agreement must be resolved between the Tenant and the Owner. Furthermore, Roomless will not be party to any negotiation relating to any deposits or guarantees imposed by the Owner on the Tenant and indicated in the Lease Agreement or other type of agreement, nor will it intervene as an intermediary in any disputes arising from the reason for said contract.

2.3.3. Without prejudice to the provisions of the previous art. 2.3.2., the Parties Approved That, once the payment of the amount indicated on the site at the time of the Reservation has been made, it will be the sole exclusive of the Owner to provide all the necessary information to the Tenant for his entry into the Accommodation.

2.3.4. The Owner also acknowledges that he is solely responsible for any content of the Ads published and that he has the full and exclusive right to arrange and authorize the booking of the advertised accommodation.

2.3.5. With the booking confirmation, the Owner guarantees: a) not to violate any previous agreements or contracts stipulated with third parties; b) to fulfill the agreement in accordance with all laws, tax requirements and any other legislation or regulations applicable to each Accommodation included in an Listing without incurring any conflict regarding any third party rights.

2.3.6. Roomless assumes no responsibility for any violations attributable to the Owner of applicable laws, rules and regulations. Likewise, Roomless reserves the right, at any time and without notice, to withdraw the publication or disable access for any other reason, including announcements that Roomless, in its discretion, deems in any way misleading or untrue. Roomless, indeed, is limited to:
a) Make the Platform, App and Services available, in accordance with these Terms and Conditions;

b) (Once the Booking Confirmation has been made) accept the Initial Payment from the Tenant. The payment for the rent will be paid to the Owner within 30 days of check-in.
c) Provide the Owner with certain information about the Tenant who wishes to make the reservation and that the latter has provided and authorized for this purpose. Both the Landlord and the Tenant see and acknowledge that they are responsible for their actions and omissions in this regard.

2.3.7. likewise, the Owner undertakes to provide all the necessary information requested by Roomless including, but not limited to: location, capacity, size, characteristics and availability of the Accommodation, as well as price and any data useful for the conclusion of the paper contract. Any change in the price of the rental rate for the Accommodation, in addition to the related additional information published in the Announcement, will always be determined at the Owner's discretion.

The Owner acknowledges and agrees that once the Tenant has made the reservation of the Accommodation, the price of the reservation cannot be altered.

The Owner undertakes to keep the Accommodation in conditions similar to those shown in the Advertisement. If the conditions of the Accommodation differ significantly from the Listing, Roomless reserves the right to withdraw the Listing of said Accommodation from the Platform, App or Services;

If there are any discrepancies between the content of the Announcement and the provisions of the Roomless Terms and Conditions, the provisions of the latter will prevail. Roomless reserves the right to deny the publication of the Listing of an Accommodation that, in its sole discretion, violates or may violate these Terms and Conditions, in addition to the applicable legal regulations. Roomless may refuse to admit the registration on the Platform of any user, both Tenant and Owner, at its discretion and without prior notice.


All rates refer to the single advertisement (property and / or room and / or bed) and indicate the amount of the monthly rent including VAT and / or any other tax unless otherwise specified on the Platform, in previous communications. or after check-in.

For details relating to the rates and amounts applied, please refer to the individual announcements, where they are indicated in detail.

Rates (and taxes included in them) may be subject to any changes.

Without prejudice to the provisions of the following art. 4.2. in terms of refunds, it is understood that Roomless's right to receive the commission accrues when the tenant (contacted the owner via the portal https://roomlessrent.com):
a) pays the amount requested on the portal and the Owner sends the order confirmation;
b) landlord and tenant reach an agreement on the terms of the lease beyond the portal. Upon completion of the booking (or at the time of receipt of payment of the commission in the hypothesis sub. B) Roomless will make the corresponding simplified invoice available to the tenant.

For more information, see our Privacy Policy and our Cookie Policy.


Without prejudice to the provisions of art. 2.2. payments will be made using methods that guarantee the security of the payments themselves and of the data relating to them.

The accepted payment methods are:

  • Credit card;
  • Paypal;

The sums paid will be withheld (as a guarantee) by Roomless.

The amount paid by way of lease will be paid by the Company to the owner upon delivery of the keys (and the relative check) to the tenant.

The deposit will be paid by the Tenant upon delivery of the keys.


5.1. The costs of the Roomless service are not refundable except in the cases provided for in the following art. 5.2. Consequently, in the event of cancellation of the reservation, for any reason and at any time, the Lessee will lose the amount paid as a Roomless commission.

5.2. If the Owner cancels the reservation after accepting the Reservation Request and before the Check-in Date, Roomless will fully refund the amount paid by the Tenant, including the amount paid as Roomless commissions; please note that Roomless will pay the amount to the Owner only after check in.

5.3. In the event of cancellation, the tenant must make a distinction between the following hypotheses:

1) cancellation made 60 or more days before the Check-in date:
For the Tenant: 100% reimbursement of the First Payment minus the amount relating to Roomless commissions (see art. 4.1)
2) cancellation made between the 59th and 30th day before the Check-in date:
For the Tenant: 50% reimbursement of the First Payment minus the amount relating to Roomless commissions (see art. 4.1)
3) cancellation made between the 29th day or less before the Check-in date:
For the Tenant: There is no refund.
In the event that the Roomless refund policies are inconsistent with those of the lessor, the latter will be applied.


The materials contained on this website are protected by applicable copyright and trademark laws. Permission is granted to temporarily download one copy of the materials (information or software) on the Roomless website for personal, non-commercial transitory viewing only. Our services are in fact available for personal use only.
Therefore, the User is not allowed to make commercial use of it and, in particular: to market, resell, use, copy, monitor, display, download and / or reproduce in any way the contents, services and / or any other information present on the Platform.

Specifically, the user is prohibited from:

  • - modify or copy the materials;
  • - use the materials for commercial purposes or for any public display (commercial or non-commercial);
  • - attempt to decompile or reverse engineer any software contained on the Roomless website;
  • - remove any copyright or other proprietary notations from the materials;
  • - transfer the materials to third parties or “mirror” the materials on any other server. In case of violation of any of the foregoing provisions, this "license" will be automatically revoked, without prejudice in any case to the right of Roomless to terminate it at any time.

At the end of viewing these materials, at the end of this license or at the request of Roomless, the User is obliged to immediately destroy any downloaded material in their possession, both in electronic and paper format.


At the time of registration and creation of the User profile, the latter consents to receive e-mails and other forms of communication, necessary for the execution of the contract and the provision of the requested services.

In order to complete and correctly guarantee the reservation and every service offered by Roomless, it is essential to use a valid e-mail address.

For more information, see our Privacy Policy and our Cookie Policy.


Roomless reserves the right to modify this Section at any time, without the obligation to give notice. Therefore, the User is required to read these Terms and Conditions and, by browsing, agrees to be bound to comply with the most recent version.


These Terms and Conditions are governed by Italian law and must be interpreted in accordance with it. In the event of disputes concerning this contract, its interpretation and application, the parties undertake to have arbitrators decide on all future disputes arising from the contract itself. The seat of the arbitration must be in the Italian territory. There are three arbitrators, one appointed by each of the parties and the third chosen by mutual agreement of the two party arbitrators. In the event that the two arbitrators fail to identify the third arbitrator, the latter will be appointed by the President of the Court of Lucca in the manner and within the time limits provided for by law.