You can cancel your booking by sending an email directly to the our team within 14 days of signing your tenancy agreement. Should you decide to cancel your reservation within these 14 days you will receive a full refund of the deposit amount paid. If you decide to cancel your reservation after the 14-day cooling-off period and should any of the following events occur; the below process will come into effect. Your UK Visa application has been denied You have failed to obtain the required qualifications to get into your first University of choice You have failed to pass the relevant English Language course required for University Deferment of your University place If you secure your accommodation and then if for any of the reasons stated above are no longer able to attend your chosen higher education, official written evidence from the relevant University and/or UCAS and/or VISA authorities/embassy must be sent directly to the accommodation team within 5 calendar days of you receiving notification of the decision.If sufficient evidence is provided and accepted by the accommodation team, you will be eligible to cancel your tenancy agreement without obligation and the full deposit will be returned. Any decision made to release you outside of these criteria is solely at the discretion of the management.