You need help?
You can call or write to us: one of our operators will contact you as soon as possible.
Are you looking for a house or are you a landlord?
Find out how Roomless works
Are you wondering how to use Roomless to rent a house, a room or a bed?
Find out now!
How can I look for accommodation?
dates, prices and filters. The less criteria you set will give you more options. Use the map to add your preferred location to find properties around your comfort zone.
Can I contact the owner directly?
Roomless media during the booking process. We communicate with the owners on your behalf until your request is accepted.
You will then be able to contact each other to arrange your transfer and other details such as paying the deposit, signing the contract, etc...
Please note that the conditions of the property cannot be negotiated and that the owner provides us with all the information about the property and the rules when uploading the ad.
If you have any questions about the status of your booking request you can contact our customer service or you can check the status in the relevant section of your account.
Please note that the owner has 12 working hours to respond to your request and we will keep you updated on the status of your reservation request.
Does Roomless organise visits?
The aim of Roomless is to make the process of renting a property in the medium to long term completely digital and to do this we make our users book VERIFIED properties online without having to waste time on visits and without the risk of someone else renting before them.
Most listings are checked by our team, the photos are recent and reliable and there is complete consistency between the listing and reality. The Roomless guarantee allows you to book online with complete confidence.
If the ad shows serious problems and inconsistency with reality, Roomless refunds 100% of the payment made, in line with the owner's cancellation policy (see T&C for more details and procedures).
For some listings it is possible, if the owner allows it, to book a virtual or on-site visit of the property via the "Book a visit" button.
What is a verified property?
has been visited by our team, has already been reserved at least 3 times through Roomless, comes to us from a professional owner who publishes more than 50 listings on our portal.
You can identify a verified property as they will include the tag "Checked"/"Verified".
If you see a property without the "Checked" tag, don't worry, we have still met the owner and investigated the quality of the property.
For all our properties, including both verified and unverified properties, we offer a guarantee that protects your payment.
If after moving in you find any significant discrepancies between the property and the online description, please let us know within 24 hours. We will help you resolve the issue.
Do you have further questions? Contact our team, we'll be happy to help.
Is it possible to register as a resident?
As a tenant, you may need to register at the property, especially if you are a student or professional expatriate in a foreign country.
If you need to register at the property, please include this when making your visit or booking request, as not all landlords allow this.
This criterion does not appear in the search filters. Please note that registration is only possible if you are staying at the property for a certain period of time. If you need to register at the property, we suggest you seek advice directly from your local Town Hall before making a booking request or visit...
Who will I share the flat with?
unfortunately, due to GDPR requirements we are unable to share specific information about the other tenants in the property.
In order to get a better idea of the other tenants in the property, we recommend that you consult our customer care team who will be able to provide you with general information on the tenants present. "e.g. mixed gender students aged between 20 and 27 years".
What are the booking costs?
Roomless charges a service fee which is proportional to the cost of the fee for the number of months booked. To simulate the booking cost, simply click on "Rent now" inside the ad and enter the check in and check out dates. The system will automatically simulate the prices.
In addition to the booking costs, you can add specific costs for the registration of the contract, cleaning and sanitation. You can check for these additional costs in the ad description.
Do I have to pay a deposit?
one month's rent (which will be paid into the property's coffers) + Roomless commissions. Once this amount is paid the property will be reserved. The deposit will be paid at a later stage directly to the owner.
What is the monthly cost of utilities?
This information can be found in the Prices and availability section of each listing. For some listings utilities are included in the rental price for others they are excluded.
For some properties utilities are included but up to a maximum monthly cap, this information will be present in the listing description or can be requested from our customer service team (e.g. utilities included up to a maximum of €150/month).
How do I book and pay?
• Via PayPal or Stripe;
• Credit/debit card;
• Bank transfer.
Changes to my dates
If during your tenancy you need to change your plans and move out early or extend your tenancy, we will be here to help you, simply contact our customer care team.
Please note that Roomless is not part of the tenancy agreement with your landlord, so you will need to inform both Roomless and your landlord of your decision. Some rental agreements have early departure clauses, so we recommend that you check these in advance of your application.
If you wish to stay in the property after your rental agreement has expired, you will need to enter a new booking request online, as this will be considered as a new rental. We recommend that you do this quickly to avoid losing your rental property.
Where and how can I check the availability of a property?
We include this information on every property advert, and you only need to look at the 'Prices and availability' section for more details.
In addition, landlords may also set additional minimum and maximum stay rules. Some properties will have a 'gap' rule, which means that the landlord will only accept bookings with a transfer within a certain date range. For this reason, although it is available when selecting dates in the calendar, the system does not offer exit dates in advance.
Owners operate in this way to avoid the property remaining empty for long periods between two bookings. Unfortunately this is a non-negotiable policy. For this reason, you can only book within the time period set by the landlord.
What are the house rules?
Indicates whether or not smoking is permitted on the property. It is highly recommended that you follow this rule, otherwise you risk losing the security deposit.
- Pets Allowed. This will indicate if the landlord will allow pets to enter the property, it is recommended that you add information about your pet in the notes to your booking request so that the landlord is informed in advance.
- Overnight Guests. Most owners do not allow guests to stay in shared properties, so please check if this is allowed or if the owner will charge a supplement.
- Couples allowed. Room owners do not allow couples inside the room.
Extra booking costs
As we work with both property managers and private owners, you may find administration fees in some listings. These are fees that are charged by property managers to cover administrative costs, including, but not limited to, contract registration, inventory checks, reference checks, cleaning and sanitation costs.
If your listing contains an administrative fee, you will find information about this in the Pricing and Availability section of the listing.
These costs are NOT included in the Roomless commission and will be payable directly to the owner after the booking.
What happens after booking
1) Contact your landlord. Tell them what the problem is. In most cases, landlords will work quickly to resolve any issues.
2) If the landlord doesn't respond, or if you can't come to an agreement with them, contact us within 24 hours of your move in and tell us what the problem is. It is important that you do this, as we normally transfer the rent payment to the landlord 48 hours after your move-out date if we do not hear from you.
Please provide us with visual evidence, such as a photo or video showing us what is wrong with the property, and send it to us.
If during your tenancy you need to change your plans and extend your tenancy, we will be here to help.Please note that Roomless is not part of the tenancy agreement with your landlord, so you will need to inform both us and the landlord of your decision.
If you wish to stay in the property after your tenancy has expired, you will need to enter a new booking request online, as this will be considered a new tenancy. We recommend that you do this quickly to avoid losing your rental property.For loyalty discounts on our rates, please get in touch with our team.
Can I see the lease first?
Roomless is an online platform that allows you to rent properties directly from the landlord. Consequently, the rental contract is between yourself and the landlord. Roomless is not part of this rental contract.Sometimes you will need your contract in advance for visa purposes, or to set up bills or direct debits. Once the landlord accepts your booking request, you will receive the landlord's contact details. We recommend that you ask the landlord to send you a copy of the contract directly.
Each landlord will have their own contract and clauses, so we do not have a template of specific information to provide you with in advance. You will have specific clauses in your rental contract regarding notice, penalties, rules, regulations and security deposit.Please note that the contract is between you and the landlord, not between you and Roomless.
Pre-check in policies
Post check in policies
In the event that the owner has not completed the appropriate section, reference will be made to the pre-check in cancellation policies in the terms and conditions.
Below are the details.
Roomless service charges are non-refundable except as provided in the following article. Consequently, in the event of cancellation of the reservation, for any reason and at any time, the Renter will lose the amount paid as Roomless commission.
If the Landlord cancels the booking after accepting the Booking Request and before the Check-in Date, Roomless will fully refund the amount paid by the Tenant, including the amount paid as Roomless commission; please note that Roomless will pay the amount to the Landlord only after check in.
In case of cancellation, the Tenant must distinguish between the following scenarios. 1) cancellation made 60 or more days before the Check-in date. For the Tenant. reimbursement of 100% of the First Instalment minus the amount of the Roomless Fees.
2) cancellation made between the 59th and 30th day before the Check-in date.
For the Tenant. refund of 50% of the First Payment less the amount relating to Roomless commissions
3) cancellation made between the 29th day or less before the Check-in date.
For the Tenant. There is no refund.
In the event that Roomless refund policies are not consistent with those of the landlord, the latter will apply.